Tennessee Valley Realty Associates

Maintenance Request Portal

If you are reporting an emergency maintenance request, please use the contact numbers listed below:

For medical, police, or fire emergency: 911

For a water leak or other property-damaging conditions: (865) 240-0290 Ext. 4

In order to streamline the process of coordinating routine or otherwise non-emergency maintenance, please enter all requests into our online maintenance portal. You will not need to make an account in order to utilize the portal. Simply follow the link below, and consider bookmarking it for future use.

Online Maintenance Portal: Upkeek Work Order Request

Be sure to enter your name, number, and address in the request fields. Pictures are always helpful too; there is a field where you can upload them or any other related files.

We try to complete all maintenance requests as quickly as possible but can not give an exact estimate of time frame for completion due to the nature of maintenance scheduling. When you submit a request through the provided link, our maintenance supervisor will review it and reach out with information as soon as he is able, to coordinate with our tenants or get any other needed information, etc.

If you prefer to report your routine/non-emergency maintenance request over the phone, you may also contact the maintenance supervisor directly at (865) 240-0290 Ext. 3.

Thank you in advance for your compliance with this system, and for your understanding and patience as we work to handle maintenance needed at your property. We appreciate your notifying us of maintenance attention needed prior to a larger problem arising. 

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